Yes, they can, as long as they have a copy of your tracking ID and a signed copy of your proof of identification.

Yes, all products on Artmall are original and genuine and are perfect match to the products listed on the website. 

Yes, you can return it upon delivery but you will need to bear the delivery cost of the product.

It takes between one to two business days but in the case of special orders like portraits, it takes between one week to two weeks for job completion and then one to two business days for delivery. Estimated arrival period should be two weeks upon order. 

You may pay on Artmall using Visa, Verve or MasterCard. You can also pay by cash upon delivery. 

Yes, you do. It takes just a minute to register on Artmall.

You can always send us an email or place a call using the Contact Us page and we will do our possible best to get your custom order. 

There are no hidden costs or charges when you order from Jumia. All costs are 100% visible at the end of the checkout process.

If you have any questions not answered here, you can contact us on our Contact Us page and we will get back to you shortly.